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VEREYRA™ · CUSTOMER CARE
Contact Us
Practical help whenever you need it.
WE'RE HERE TO HELP
Need a Hand? Contact Us.
Whether you are choosing the right tool, checking an existing order, reporting a missing component, or requesting a return, our customer support team is available to assist.
EMAIL SUPPORTservice@vereyra.comOrders, products and returns
PHONE SUPPORT+86 13897288753Customer service inquiries
SERVICE HOURS8 AM–10 PMDaily customer service
01 · SUPPORT
How to Contact Us
Customer Support Email: service@vereyra.com
Customer Support Phone: +86 13897288753
Customer Service Hours: 8:00 AM–10:00 PM Daily
We aim to respond to customer inquiries within 24 hours. Investigations involving carriers or payment providers may require additional time.
02 · ORDER HELP
Questions About Existing Orders
If you have already placed an order, provide your order number, checkout email address, and a brief explanation of your request.
For shipping concerns, please include any available tracking reference.
03 · PRODUCT HELP
Hardware Product Questions
For questions about screwdriver bits, wrench sizes, fasteners, magnetic hooks, tool sets, or product compatibility, include the product name or link.
Always review the specifications and usage instructions before choosing a product for a particular job.
04 · PRODUCT ISSUES
Damaged or Incorrect Items
If a product arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly.
We recommend reporting concerns within 7 calendar days after delivery to assist a timely investigation. This recommendation does not limit applicable consumer rights.
- Provide the order number and affected product name.
- Describe the damage, defect, or missing component.
- Include clear photographs or video where relevant.
- Provide packaging or shipping-label photographs when appropriate.
For a confirmed error attributable to us, an appropriate replacement, refund, or return solution will be offered without additional costs caused by that error.
05 · RETURNS
Before Returning an Item
Please contact customer service before sending any merchandise back.
Return Address Notice: Please do not send returns to the registered business address without prior instructions. Our team will provide the appropriate return warehouse address after approval.
Eligible returns may be requested within 30 calendar days after delivery, subject to the applicable conditions.
06 · ORDER CHANGES
Cancellations and Address Corrections
Contact us as soon as possible if you need to change a delivery address or cancel an order.
We will make reasonable efforts before fulfillment begins. Changes or cancellations cannot be guaranteed after processing or shipment preparation starts.
No cancellation fee is charged when an order is successfully canceled before fulfillment.
07 · BUSINESS INFORMATION
Storefront & Legal Identity
Storefront Brand: Vereyra™
Legal Company / Website Operator: Chengdu Xinyu Zhixin Technology Co., Ltd.
The company's registered address and customer service details are provided below.
VEREYRA™ · BUSINESS DETAILS
Business & Contact Information
Storefront BrandVereyra™
Website Operator / Legal CompanyChengdu Xinyu Zhixin Technology Co., Ltd.
Business OwnerShen Fen
Websitevereyra.com
Registered Business AddressRoom 1605, 16th Floor, Unit 1, Building 14, No. 888 Hele 1st Street, Chengdu Hi-Tech Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan Province, China
Customer Support Emailservice@vereyra.com
Customer Support Phone+86 13897288753
Customer Service Hours8:00 AM–10:00 PM Daily
