30-Day Return Period

Eligible products may be requested for return within 30 calendar days after confirmed delivery.

Please contact customer support before the return period expires to begin the return process.

How to Request a Return

Before mailing any product, please email service@vereyra.com with:

• Your order number.
• The product you wish to return.
• The reason for your return request.
• Photographs or video where relevant.
• Packaging and shipping-label photographs for damaged or incorrect orders when appropriate.

Wait for approval and the appropriate return instructions before sending merchandise.

Return Eligibility

For a standard preference-based return, the item should normally be unused, unaltered, complete, and in its original condition.

Original accessories and protective packaging should be included where reasonably possible.

Opening the shipping package alone does not automatically make an item ineligible.

Multi-Piece Tool Kits

When returning a multi-piece screwdriver, drill-bit, hex-key, ratchet, fastener, or hardware kit for preference-based reasons, please include the originally supplied components and storage accessories.

Items with missing components or damage caused after delivery may not qualify for a preference-based refund.

This does not remove applicable remedies for defective, incorrect, or misdescribed merchandise.

Authorized Return Location

Once your return request has been approved, customer support will provide the proper return warehouse address and relevant shipping directions.

The registered business address and designated return facility may be different locations.

Who Pays Return Shipping?

Preference-based returns: If you change your mind or order an unsuitable product through your own selection, you are generally responsible for return shipping.

Confirmed problems attributable to us: If goods arrive damaged, defective, incomplete, incorrect, or materially different from their description due to our error, we will provide an appropriate solution without additional costs caused by that error.

Restocking Fee: No restocking fee is charged for approved standard returns.

Damaged or Incorrect Merchandise

Please inspect your order after delivery.

We recommend reporting a damaged, defective, incorrect, or incomplete order within 7 calendar days after delivery to assist with timely investigation.

Provide your order number and photos of the affected merchandise and packaging.

The recommended reporting period does not limit statutory consumer rights.

Packing Your Return

Use the approved return destination supplied by customer service.

Pack sharp tools, metal accessories, and small hardware securely to prevent damage or injury during shipment.

For preference-based returns, we recommend using a trackable shipping method and keeping proof of postage.

Refund Processing

After an authorized return reaches the designated location, the merchandise may be inspected to verify eligibility.

Once received, inspected, and approved, the eligible refund will be initiated within 5–10 business days.

The bank or payment provider may require additional time for the credit to appear.

Refund Method & Amount

Approved refunds are normally returned to the original payment method.

Original shipping fees are generally nonrefundable for preference-based returns, subject to applicable law.

Where a confirmed fulfillment error has occurred, an appropriate refund or remedy may also address eligible shipping charges.

Product Exchanges

Exchanges depend on inventory availability.

If a direct exchange is not possible, customer service may ask you to return the eligible item and place a new order.

For confirmed defective or incorrect merchandise, an appropriate replacement or refund may be offered without requiring a return.

Cancellation Requests

Contact us as soon as possible after placing your order if you need to cancel.

We will make reasonable efforts before fulfillment begins, but cancellation cannot be guaranteed once processing or dispatch preparation has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

Consumer Protection

Nothing in this policy is intended to exclude or restrict rights or remedies that cannot legally be waived under applicable consumer-protection laws.

For assistance, please contact:

Email: service@vereyra.com

Phone: +86 13897288753

Customer Service Hours: 8:00 AM–10:00 PM Daily