Contact Us
Contact Us
Practical help whenever you need it.
Need a Hand? Contact Us.
Whether you are choosing the right tool, checking an existing order, reporting a missing component, or requesting a return, our customer support team is available to assist.
How to Contact Us
Customer Support Email: service@vereyra.com
Customer Support Phone: +86 13897288753
Customer Service Hours: 8:00 AM–10:00 PM Daily
We aim to respond to customer inquiries within 24 hours. Investigations involving carriers or payment providers may require additional time.
Questions About Existing Orders
If you have already placed an order, provide your order number, checkout email address, and a brief explanation of your request.
For shipping concerns, please include any available tracking reference.
Hardware Product Questions
For questions about screwdriver bits, wrench sizes, fasteners, magnetic hooks, tool sets, or product compatibility, include the product name or link.
Always review the specifications and usage instructions before choosing a product for a particular job.
Damaged or Incorrect Items
If a product arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly.
We recommend reporting concerns within 7 calendar days after delivery to assist a timely investigation. This recommendation does not limit applicable consumer rights.
- Provide the order number and affected product name.
- Describe the damage, defect, or missing component.
- Include clear photographs or video where relevant.
- Provide packaging or shipping-label photographs when appropriate.
For a confirmed error attributable to us, an appropriate replacement, refund, or return solution will be offered without additional costs caused by that error.
Before Returning an Item
Please contact customer service before sending any merchandise back.
Eligible returns may be requested within 30 calendar days after delivery, subject to the applicable conditions.
Cancellations and Address Corrections
Contact us as soon as possible if you need to change a delivery address or cancel an order.
We will make reasonable efforts before fulfillment begins. Changes or cancellations cannot be guaranteed after processing or shipment preparation starts.
No cancellation fee is charged when an order is successfully canceled before fulfillment.
Storefront & Legal Identity
Storefront Brand: Vereyra™
Legal Company / Website Operator: Chengdu Xinyu Zhixin Technology Co., Ltd.
The company's registered address and customer service details are provided below.