Processing Time

Orders are normally processed within 2–4 business days after payment confirmation and any necessary verification.

During holidays, promotions, or periods of unusually high demand, processing may take up to 5 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Estimated U.S. Shipping Time

For supported United States destinations, standard carrier transit is generally estimated at 10–15 business days after dispatch.

The total estimated time from purchase to delivery includes processing time plus carrier transit.

Delivery estimates are not guaranteed arrival dates.

Shipping Charges

Available shipping methods and applicable costs are calculated at checkout based on the delivery destination and shipping service.

Customers can review shipping fees and the final order total before payment.

This policy does not promise an automatic sitewide free-shipping threshold.

Fulfillment & Shipping Origin

Orders may be dispatched from our facilities or designated fulfillment partners depending on inventory availability and delivery destination.

The physical shipping location may differ from our registered business address in Chengdu, China.

Some orders may be delivered in separate packages where necessary.

Tracking Your Package

Once your order is dispatched and tracking details become available, a shipping confirmation will normally be sent to the email address used at checkout.

Carrier tracking may require additional time to update after a shipping label is created.

Address Accuracy

Please verify your recipient name, street address, apartment or unit number, postal code, and telephone information before completing your order.

If you discover a mistake, contact service@vereyra.com immediately.

We will make reasonable efforts to correct information before fulfillment begins. Changes cannot be guaranteed once shipment preparation has started.

Unexpected Shipping Delays

Carrier delays may occur due to weather, customs inspection, transportation interruptions, peak seasons, or remote delivery locations.

If tracking remains inactive for an extended period or delivery is significantly overdue, please contact us with your order number.

Lost or Undelivered Packages

If a package appears lost in transit, contact our customer support team. We will review available tracking details and coordinate with the relevant delivery provider where appropriate.

Confirmed transit losses will be addressed through an appropriate refund, replacement, reshipment, or other reasonable solution.

Marked Delivered but Not Received

If your package is marked "Delivered" but cannot be located, please check your mailbox, delivery area, building reception, and household members.

If the package remains missing, contact customer support with your order number.

Damaged or Incorrect Products

If tools, fasteners, tool storage accessories, or other merchandise arrive damaged, defective, incomplete, or incorrect, please contact us promptly.

Include your order number and relevant photographs of the affected merchandise, packaging, and shipping label.

Confirmed errors attributable to us will be addressed through an appropriate solution without additional costs caused by the error.

Import Duties & Special Destinations

Shipping to remote addresses, P.O. boxes, or special destinations depends on the services offered at checkout.

International shipments, where available, may be subject to customs duties, taxes, or carrier charges unless such costs are included at checkout, subject to applicable law.

Contact Us About Delivery

Email: service@vereyra.com

Phone: +86 13897288753

Customer Service Hours: 8:00 AM–10:00 PM Daily