Storefront & Legal Entity

These terms apply to purchases made through the Vereyra™ storefront at vereyra.com.

Website Operator / Legal Company: Chengdu Xinyu Zhixin Technology Co., Ltd.

The full registered address and customer support information are listed at the bottom of this page.

Customer Eligibility

Customers placing orders independently must be at least 18 years old or have reached the legal age of majority in their jurisdiction.

Younger customers should make purchases only with appropriate parent or legal guardian involvement.

Product Descriptions & Specifications

We aim to describe tool dimensions, materials, product contents, compatibility, available colors, and other specifications accurately.

Products may include screwdrivers, pliers, wrench sets, measuring tapes, fasteners, hooks, storage accessories, and related household hardware.

Product photographs may contain accessories, display arrangements, or background props not included with the purchase.

Intended Use & Safety

Tools should only be used for their intended applications and in accordance with product-specific instructions.

Customers should check the proper size, compatibility, installation requirements, and stated load or torque limitations where applicable.

Prices & Applicable Charges

Product prices are displayed on the relevant listings.

Shipping fees, applicable taxes, promotional discounts, and the final purchase total are shown during checkout before payment is confirmed.

Independent bank or currency-conversion fees may be charged by the customer's financial institution.

Placing an Order

Submitting an order initiates the purchase process.

An automated confirmation acknowledges receipt of the submitted order information. Order acceptance and fulfillment may remain subject to payment authorization, product availability, and legitimate verification requirements.

If a paid item cannot be supplied, we will contact the customer to discuss an alternative or appropriate refund.

Payment Processing

Available payment methods are displayed during checkout.

Payment providers may perform authorization or identity checks before approving the transaction.

Customers should never disclose complete card credentials or account passwords through customer-support email.

Preparation & Fulfillment

Orders are normally processed within 2–4 business days after payment confirmation.

During busy periods, processing may take up to 5 business days.

Items may be fulfilled from our facilities or designated fulfillment partners depending on inventory and destination.

Delivery & Shipping Fees

Estimated standard delivery transit for supported U.S. destinations is 10–15 business days after dispatch.

Order processing time is additional. Shipping charges and available methods are displayed during checkout.

Delivery estimates are not guaranteed arrival dates.

Shipping Issues

Customers experiencing significant delays, damaged shipments, missing parcels, or incorrect merchandise should contact support with their order details.

We will review legitimate delivery concerns, including situations in which tracking is marked "Delivered" but the customer reports nonreceipt.

Changes & Cancellations

Customers should contact support as soon as possible to request cancellation or order changes.

We will make reasonable efforts before fulfillment begins, but changes cannot be guaranteed once processing or dispatch preparation starts.

No cancellation fee is charged for an order successfully canceled before fulfillment.

Return Eligibility

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the Return & Refund Policy.

For preference-based returns, the customer is generally responsible for return shipping.

Confirmed defects, damage, or incorrect shipments attributable to us will be handled with an appropriate remedy without additional costs caused by that error.

Refund Timing

Once an approved returned item is received, inspected, and approved, an eligible refund will normally be initiated to the original payment method within 5–10 business days.

Financial institutions may require additional time before the refunded amount appears in the customer's account.

Intellectual Property

Text, product photography, graphics, logos, designs, and other protected website materials may be subject to copyright, trademark, and other intellectual-property rights.

Unauthorized commercial reproduction or distribution is prohibited where applicable law permits such restrictions.

Acceptable Use

Customers must not use the website for fraudulent purchases, unauthorized account access, malicious software distribution, or activities that interfere with website security.

Website features may be updated or temporarily unavailable due to maintenance or security requirements.

Legal Rights & Liability

These Terms do not exclude or limit rights, legal warranties, or remedies that cannot lawfully be restricted.

Any limitation of liability applies only to the extent permitted by applicable law.

Updates to These Terms

These Terms may be updated when legal requirements, operating procedures, or available services change.

The current version will be made available through the website.

Contact Information

Email: service@vereyra.com

Phone: +86 13897288753

Customer Service Hours: 8:00 AM–10:00 PM Daily